Terms of sale
Seller: Lucie Chromá, ID No. 01962728, registered office at Vršovická 925/28, Prague 10, 101 00 (hereinafter referred to as "Seller")
for the sale of goods through the on-line shop located at the Internet address www.natalien.com
1. INTRODUCTORY PROVISIONS
1.1 These Terms and Conditions (hereinafter referred to as "Terms and Conditions") regulate, in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as the "Civil Code") the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the Seller's online shop. The online shop is operated by the Seller on the website located at www.natalien.com (hereinafter referred to as the "Website"), through the interface of the Website (hereinafter referred to as the "Shop Web Interface").
1.2 Deviating provisions in the Purchase Agreement shall prevail over the provisions of the Terms and Conditions.
1.3 These Terms and Conditions are part of the Purchase Agreement. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract can be concluded in the Czech language.
1.4 This provision shall not affect the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.
2. CONCLUSION OF THE PURCHASE CONTRACT
2.1 All presentation of the goods placed in the web interface of the shop is of informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732(2) of the Civil Code shall not apply.
2.2 The web interface of the shop contains information about the goods, including the prices of individual goods. The prices of the goods remain valid for as long as they are displayed in the web interface of the shop.
2.3 The web interface of the shop also contains information about the costs associated with packaging and delivery of the goods, and the method and time of delivery of the goods.
2.4 To order goods, the buyer fills in the order form in the web interface of the shop.
2.5 The information provided in the order is considered correct by the Seller. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt of the order by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").
2.6 The contractual relationship between the Seller and the Buyer is established by delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address.
3. PRICE OF GOODS AND TERMS OF PAYMENT
3.1. IBAN - LT91 3250 0818 1612 8457, SWIFT code - REVOLT21 (hereinafter referred to as the "Seller's account");
- cashless by credit card;
3.2. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
4. WITHDRAWAL FROM THE PURCHASE CONTRACT
4.1 The Buyer may send the withdrawal from the Purchase Contract, inter alia, to the address of the Seller's business premises or to the Seller's e-mail address.
4.2 The right of withdrawal does not apply to underwear or erotic aids (e.g. latex underwear, condoms, vibrators, etc.) for which the hygienic packaging has been violated. The product cannot be returned for hygiene reasons.
4.3 The Buyer shall return or hand over the goods to the Seller without undue delay, at the latest within fourteen (14) days of withdrawal. The time limit under the previous sentence shall be maintained if the Buyer sends the goods before the expiry of the time limit. If the buyer withdraws from the purchase contract, the buyer shall bear the costs of returning the goods to the seller.
4.4 In the event of withdrawal from the Purchase Agreement, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the Purchase Agreement in the same manner as the Seller received them from the Buyer. The Seller shall also be entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees to this and no additional costs are incurred by the Buyer. If the buyer withdraws from the contract of sale, the seller is not obliged to return the funds received to the buyer before the seller receives the goods or before the buyer proves that he has sent the goods back, whichever is earlier.
4.5 The Seller is entitled to unilaterally set off the claim for payment of damages to the goods against the Buyer's claim for reimbursement of the purchase price.
4.6 In cases where the Buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829 (1) of the Civil Code, the Seller is also entitled to withdraw from the purchase contract at any time until the Buyer takes over the goods. In such case, the Seller shall return the purchase price to the Buyer without undue delay, in cash to the account designated by the Buyer.
4.7 If a gift is given to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the purchase contract, the gift contract with respect to such gift shall cease to be effective and the Buyer shall be obliged to return the gift together with the goods to the Seller.
5. DELIVERY OF GOODS
5.1 If the Seller is obliged under the Purchase Contract to deliver the Goods to the place specified by the Buyer in the Order, the Buyer is obliged to take delivery of the Goods upon delivery.
5.2 In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
5.3.Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In the event that the packaging is found to be damaged, indicating unauthorised intrusion into the shipment, the Buyer may not accept the shipment from the carrier. This is without prejudice to the buyer's rights under liability for defects in the goods and other rights of the buyer under generally binding legal regulations.
6. RIGHTS OF DEFECTIVE PERFORMANCE
6.1 The rights and obligations of the contracting parties regarding the rights of defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
6.2. In particular, the Seller is liable to the Buyer that the item:
6.2.1. corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,
6.2.2. is suitable for the purpose for which the Buyer requires it and to which the Seller has agreed, and
6.2.3. is delivered with the agreed accessories and instructions for use.
6.3 If a defect becomes apparent within one year of acceptance, the item shall be deemed to have been defective upon acceptance, unless the nature of the item or the defect precludes this. This period does not run for the time during which the buyer cannot use the item, if he has rightly pointed out the defect. However, this provision does not apply to wear and tear caused by normal use, improper maintenance or mechanical damage.
6.4 At his option, the Buyer may demand delivery of a new item without defect or repair of the item. The Seller may refuse to remove the defect if it is impossible or unreasonably expensive to do so, in particular in view of the significance of the defect and the value the item would have had without the defect.
6.5 Complaints, including the removal of defects, must be settled and the Buyer must be informed of this within thirty (30) days of the date of the complaint, unless the Seller and the Buyer agree on a longer period.
6.6 After the expiration of the time limit according to Article 6.5 of the Terms and Conditions, the Buyer may withdraw from the purchase contract or demand a reasonable discount.
6.7 The Seller is obliged to issue the Buyer with a confirmation of the date and manner of settlement of the claim, including confirmation of the repair, and the duration of the repair, or written justification of the rejection of the claim. This obligation also applies to other persons designated to carry out the repair.
6.8 Whoever is entitled to a right arising from defective performance is also entitled to compensation for the costs reasonably incurred in exercising this right. However, if the buyer does not exercise the right to compensation within one month after the expiry of the period within which the defect must be pointed out, the court shall not grant the right if the seller argues that the right to compensation was not exercised in time.
6.9 Other rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's Complaints Regulations.
7. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
7.1 The Buyer acquires ownership of the Goods by paying the full purchase price of the Goods.
7.2 The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.
7.3 The Seller handles consumer complaints by electronic mail. Complaints may be sent to the Seller's electronic address. The Seller shall send information on the handling of the Buyer's complaint to the Buyer's electronic address. No other rules for handling complaints are set by the Seller.
7.4 The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from the Purchase Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
8. PROTECTION OF PERSONAL DATA
8.1.The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR") relating to the processing of the Buyer's personal data for the purposes of the performance of the Purchase Contract, for the purposes of the negotiations on the Purchase Contract and for the purposes of the performance of the Seller's public law obligations by means of a separate document.
9. SENDING COMMERCIAL MESSAGES AND COOKIES
9.1. The Buyer agrees, in accordance with the provisions of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services and on Amendments to Certain Acts (Act on Certain Information Society Services), as amended, to the sending of commercial communications by the Seller to the Buyer's electronic address or telephone number
9.2 The Seller shall fulfil its legal obligations relating to the possible storage of cookies on the Buyer's device by means of a separate document.
10. FINAL CONDITIONS
10.1 If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. By choosing the law according to the preceding sentence, the buyer, who is a consumer, is not deprived of the protection afforded by the provisions of the legal order which cannot be derogated from contractually and which would otherwise apply in the absence of a choice of law according to the provisions of Article 6(1) of Regulation (EC) No. 593/2008 of 17 June 2008 on the law applicable to contractual obligations.
10.2 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
In Prague, 31.03.2025